Solution Overview:

Solution being proposed has been designed based on the requirements gathered from client. Key requirements of the proposed solution revolve around IP PBX and are mentioned as below

• Setup of Call center with SIP/GSM/PRI
• Call recording
• Softphones
• Setting up of laptop long with headphones
• Setting up the IVR (Basic IVR prompts)
• Setting up the wallboard which will be browser based.
• Setting up details (out of the box along with custom reports for agents)
• Reports and call logs
• Missed call management

Solution components:

• Reporting for Call data records
• Reporting for Caller history and calling reasons
• Reporting for recording solution
• Reporting for IVR
• Reporting for Call Center
• Additional customized reports as per the need of contact center manager.

Wallboard for IPT:

A customized wallboard will be created for client to enable the management for real-time visibility of all Calls.

Why go with Shashi Enterprises:

• Excellent support services
• Experience a state-of-the-art solution.
• Highly customized solution tailored to clients need
• Value for money solution
• Extensive reports of IPT